WARRANTY

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Salamander Designs Ltd is proud to stand behind our products with Industry leading Warranties.  Should you ever encounter any problem with your Salamander product, let us know.  We are here to make it right.


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Audio/Video Furniture

Archetype System, Synergy System & Chameleon Collection

Salamander warrants against manufacturing defects for the lifetime of the product. Salamander will repair or replace, at our option, any product defective in materials or craftsmanship.

 

AV Basics

Salamander warrants against manufacturing defects for two (2) years. Salamander will repair or replace, at our option, any product defective in materials or craftsmanship.

Entertainment Seating

 

Salamander provides the following Limited Lifetime Warranty. This warranty protects the original consumer purchaser only under normal household use.  This warranty covers the repair or replacement of any defective material as listed below:

Frame and Suspension Salamander warrants the frame and suspension against manufacturing defects for the lifetime of the product.


Reclining Mechanism Salamander warrants the reclining mechanism against manufacturing defects for the lifetime of the product. Electrical components of power recline mechanisms are contained in a separate term of this warranty and are not implied in this portion.


Seat Cushions Salamander warrants the seat cushion core from collapsing due to manufacturing defects for two (2) years.  Please note that all foams and composites naturally soften with use.  This softening does not constitute a defect under the warranty.


Upholstery Fabric/Leather Salamander warrants the fabric and leather covers due to manufacturing defects that result in seam failure, fabric separation, nap loss, leather splitting, natural scars opening, premature fading or pilling under normal conditions for 1 (one) year.  The fabric Limited Warranty does not apply where there is evidence of excessive soiling, improper cleaning, abuse, or where the fabric has had a chemical treatment applied by the retail dealer or the consumer.

 

Electronic and Powered Components Salamander warrants the electronic and powered components against manufacturing defects for one (1) year. 

AV Furniture Electronic Accessories & Leon Speakers

 

Electronic Furniture Accessories

Salamander provides a two (2) year Limited Warranty on Electronic Furniture Accessories (IR Repeaters, Power Conditioners and Lighting Systems). This warranty covers the repair or replacement, at Salamander’s option, of any product defective in materials or craftsmanship.

 

Leon Speaker Warranty for Passive Loudspeakers

Leon Speakers (“Leon”) provides a five (5) year Limited Warranty to the first end-user purchaser that this Leon product (“Product”), when purchased from Salamander Designs, will be free from defective workmanship and materials for the period stated herein. Leon will at its option and expense during the warranty period, either repair the defect or replace the Product with a new or remanufactured Product or a reasonable equivalent.

 

EXCLUSIONS:

TO THE EXTENT PERMITTED BY LAW, THE WARRANTY SET FORTH ABOVE IS IN LIEU OF, AND EXCLUSIVE OF, ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND IS THE SOLE AND EXCLUSIVE WARRANTY PROVIDED BY LEON. ALL OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, IMPLIED WARRANTY OF FITNESS FOR USE, AND IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE ARE SPECIFICALLY EXCLUDED. No one is authorized to make or modify any warranties on behalf of Leon.

 

The warranty stated above is the sole and exclusive remedy and Leon’s performance shall constitute full and final satisfaction of all obligations, liabilities and claims with respect to the Product. IN ANY EVENT, LEON SHALL NOT BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, ECONOMIC, PROPERTY, BODILY INJURY, OR PERSONAL INJURY DAMAGES ARISING FROM THE PRODUCT, ANY BREACH OF THIS WARRANTY OR OTHERWISE.  THE RIGHT TO RECOVER DAMAGES WITHIN THE LIMITATIONS SET FORTH IS YOUR EXCLUSIVE ALTERNATIVE REMEDY IF THE LIMITED REMEDY OF REPAIR OR REPLACEMENT FAILS ITS ESSENTIAL PURPOSE.

 

This warranty statement gives you specific legal rights, and you may have other rights which vary from state to state. Some states do not allow the exclusion of implied warranties or limitations of remedies, so the above exclusions and limitations may not apply. If your state does not allow disclaimer of implied warranties, the duration of such implied warranties is limited to period of Leon’s express warranty.

 

Warranty Period for this Product: Five (5) years from the date on the original sales receipt or invoice or other satisfactory proof of purchase.

 

Additional Limitations and Exclusions from Warranty Coverage: 

The warranty described above is non-transferable, applies only to the initial installation of the Product, does not include installation of any repaired or replaced Product, does not include damage to allied or associated equipment which may result for any reason from use with this Product, and does not include labor or parts to repair damage caused by accident, mishandling, disaster, negligence, improper installation, misuse (including, but not necessarily limited to, overdriving the amplifier or speaker, exposing the Product to excessive heat or cold or humidity, direct water spray or immersion), commercial use, abuse, negligence, or normal wear and tear, or from service or repair which has not been authorized by Leon.  This warranty also excludes normal cosmetic deterioration caused by environmental conditions

 

Obtaining Authorized Service: 

To qualify for the warranty, you must contact your authorized Leon Dealer/Installer or call Leon Customer Service at (888) 213-5015 within the warranty period, obtain a return merchandise number (RMA), and deliver the Product to Leon in suitable packaging, shipping prepaid during the warranty period, together with the original sales receipt, invoice or other satisfactory proof of purchase.

Television Mounts

Manual TV Mounts
Salamander provides a five (5) year Limited Warranty from the date of the purchase, on material damage and/or manufacturing defects. Salamander guarantees that if, during the warranty period, any defects should occur in the product resulting from faulty material and/or assembly, as assessed by Salamander, the product will be repaired or, if necessary, replaced free of charge. The warranty expressly does not apply to normal wear and tear that becomes apparent after normal use.


Motorized TV Mounts
Salamander provides a two (2) year Limited Warranty on motorized mounts. This warranty covers the repair or replacement, at Salamander's option, of any product defective in materials or craftsmanship. Batteries are not covered by the warranty. 

Instructions and Warranty Limitations Applicable To All Mounts During mounting of the product, instructions for the installation and use of the television must be followed precisely. Correct mounting is essential. For maximum weights, screen size and correct application, please refer to the product installation instructions. Failure to comply with these requirements or the occurrence of any of the following circumstances will result in the termination of any otherwise applicable Limited Warranty:

  • If the holes in the wall required for the installation of the product were not drilled in accordance with the instructions for use of the product, or if the product was not properly installed or used.
  • If you (or third parties) – without Salamanderʼs or your Salamander dealerʼs prior knowledge an permission – carried out work or repairs on the product.
  • If a defect is the result of external causes, i.e. in the case of abnormal types of damage caused by climate, thermal, mechanical or other external influences.
  • If the product is not used in accordance with its intended use or if it is damaged as a result of negligence.

Warranty Limitations 


The Limited Warranties herein described for the specific products listed above shall be in lieu of any other warranty, expressed or implied, including but not limited to any implied warranty of merchantability or fitness for a particular use.  These Limited Warranties do not cover damages incurred in shipment, failures caused by other products not supplied by Salamander, or failures due to accident, misuse, abuse or alteration of the product. No warranty is provided to business, commercial, rental, institutional and other non-residential users nor seating purchased from retail showroom displays.  Salamander’s sole liability and the purchaser’s exclusive remedy shall be for the repair, or at Salamander’s option, for the replacement of the defective part as provided herein.  Notwithstanding the above, if replacement parts for defective materials are not available, Salamander reserves the right to make reasonable compensation in lieu of repair or replacement. Liability for incidental or consequential damages under the warranty is excluded.  Some states do not allow limitation of incidental or consequential damages.  Therefore, the above limitation may not apply in certain instances.  

 

Defective product must be given Return Authorization by Salamander and is to be returned to the factory, in the original carton and packing materials.  Any damage incurred in a shipment not in original packing shall be the responsibility of the purchaser.  This warranty gives you specific legal rights and you may also have other rights that could vary in your area.

Should your furniture not be eligible for coverage under the warranty we are happy to provide reasonable quote for the repair or refurbishment of your furniture.  Please contact us for more information.


Labor and Shipping Charges Should you be entitled to receive a repair or replacement under this warranty, Salamander will pay the cost of labor, handling and shipping to the consumer for two (2) years from the date of purchase by the original consumer. After that date, the purchaser will be responsible for these costs.


Warranty Claim Procedure Claims should be made through the dealer from which the product was purchased. The dealer will contact Salamander Designs for warranty service. An original sales order number/purchase order number will be required for warranty protection. Salamander's liability under this warranty is limited to repairing or replacing at Salamander's option any part(s) of the product found to be defective in material or workmanship within the applicable warranty period. Salamander in its sole discretion will determine the cause and nature of any defect, the necessity and manner of repair or replacement, and all other matters pertaining to the condition of the product.