Do you have fabric care tips?
Fabric Care: Remove ballpoint pen, red wine, mustard, cola, tea, coffee, orange and grape juice using mild liquid soap and lukewarm water. Rub soap foam in circular motion with sponge or soft brush. Pat area dry after cleaning. When completely dry, brush in the direction of the nap.
Can I add power to my existing chairs that are non-powered?
No. Once they come standard-manual, they cannot be upgraded to powered chairs.
Can my powered chair be linked together in order to reduce the number of outlets I will need?
We recommend a small size power strip to connect multiple power chairs. It is also possible to utilize multiple Y-type splitters to connect chairs in series. Please note the specifications of the power components and be cautious not to overload the electrical circuit.
Do you have leather care tips?
We recommend that you look after your chair by not exposing it to direct sunlight or placing it too close to a heat source, such as a radiator, which will cause the leather to dry. To remove any dust and dirt we recommend vacuuming with a soft brush. To remove simple stains (water soluble) use a soft cloth or sponge with a little water. For more professional care and to prolong the life of the leather, we recommend the products from Leather Masters.
What is the difference between an incline and recline mechanisms?
A recline changes the angle of the seat and back allowing you to position your recliner precisely to the position that is most comfortable for you. An incliner, when opened, the footrest extends while the bottom drops down slightly but the seat back does not recline.
There seems to be no power to my chair, what can I check?
Check the wire connections from the motor to the transformer and from the transformer to the wall. All wires should be out of the way of any of the reclining mechanisms to prevent crimping of the wires. Also check to make sure the outlet is getting power by plugging a light or other electrical device into it. Resetting a chair that is stuck in open or closed position is done by simply pushing both the open and close button together and holding for 10 seconds. This will reset the control box. If this doesn't work try unplugging and re-plugging the chair form its power source.
How are the frames constructed?
Our frames are constructed using the latest materials and techniques. The frames are made of laminated kiln dried engineered plywood. All parts are Computer Control cut for precision and consistency. All joints are glued, mortise and tenon type for superior strength and durability. This type of wood frame has proven to be stronger and more resilient than traditional construction methods and materials.
In a row of chairs, can I choose certain chairs to have power mechanisms and/or tactile sound transducers or none?
Yes, you can choose any option of power or sound for any chairs in a row.
If I order add-ons in a few months will the color match?
Generally speaking our color variation from lot-to-lot is minimal. Dye lots will differ somewhat and leather being a natural hide might have a different grain. Exposure to sunlight effects all cover materials and will change the color.
How do I measure the width of a row of chairs?
The best way is to use the Custom Furniture Configurator. This gives you the width of the row measured from base foot to base foot and would also take into account any wedge arms used to connect some of the chairs. Otherwise, you would add up the width of each chair and connecting arms (remember with wedge arms an angle is formed, creating a shorter width). Due to foam and cover material construction, add 1/2" to EACH chair for cushion variation.
My manual release chair doesn't open without help or doesn't close and lock, why?
First verify that the cable is not caught between the arm and the base frame of the seat. Also check to make sure the spring on the release has not come off. If those two things check out then loosen the arm connecting bolts slightly by a quarter to half turn. This should ease the tension of the cable between the release mechanism and frame of the chair.
