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Salamander is proud to stand behind our products with industry-leading warranties. Should you everencounter any problem with your Salamander product, let us know. We are here to make it right.

A. Scope of Warranties

These warranties are applicable, as noted, to those products that may be listed or described from time totime at www.salamandercommercial.com, when used in a commercial application in single-shift serviceunder normal use, proper care, and under commercially reasonable conditions. All warranties described inSections B through E are also subject to the additional limitations and conditions set forth in Sections F.

B. Commercial Furniture Limited Warranty

Except as provided in Section E, Salamander warrants the following components of its commercialfurniture products (excluding seating products or seating components of furniture products) against defectsin design, material and workmanship, for the following periods:

CABINET WOOD COMPONENTS: Seven (7) years from the date of purchase
ELECTRONIC ACCESSORIES: Five (5) years from the date of purchase
CASTERS: Three (3) years from the date of purchaseC.

C. Video Display Stand and Mount Limited Warranty

Except as provided in Section E, Salamander warrants the following components of its commercial VideoDisplay Mount products against the following defects for the following periods:

DISPLAY STAND WOOD COMPONENTS AND CASTERS: Three (3) years from the date of purchase
MOTORIZED, MECHANIZED, ELECTRONIC COMPONENTS: Five (5) years from the date of purchase

Salamander will repair or replace, at our option, any product defective in materials or craftsmanship.Batteries are not covered by the warranty.

EXPRESS WARRANTY LIMITATIONS APPLICABLE TO MANUAL AND MOTORIZED TV MOUNTS: During mounting of the product, instructions for the installation and use of the television must be followedprecisely. Correct mounting is essential. For maximum weights, screen size and correct application,please refer to the product installation instructions. Failure to comply with these requirements or theoccurrence of any of the following circumstances will result in the termination of any otherwise applicablelimited warranty:

a. If the holes in the wall required for the installation of the product were not drilled in accordancewith the instructions for use of the product, or if the product was not properly installed or used.
b. If you (or third parties) – without Salamander’s or your Salamander dealer’s prior knowledge andpermission – carried out work or repairs on the product.
c. If a defect is the result of external causes, i.e. in the case of abnormal types of damage caused byclimatological, thermal, mechanical or other external influences.
d. If the product is not used in accordance with its intended use or if it is damaged as a result of

D. Commercial Seating Limited Warranty

Except as provided in Section E, Salamander warrants the following components of its commercial seatingproducts against the following defects for the following periods:

FRAME: Lifetime warranty against manufacturing defects.
SUSPENSION: Limited warranty against manufacturing defects for one (1) year from the date of purchase.
SEAT CUSHIONS: Salamander warrants the seat cushion core from collapsing due to manufacturingdefects for one (1) year from the date of purchase. Please note that all foams and composites naturallysoften with use. This softening does not constitute a defect under the warranty.
UPHOLSTERY FABRIC AND LEATHER: Salamander warrants the fabric and leather covers due tomanufacturing defects that result in seam failure, fabric separation, nap loss, leather splitting, natural scarsopening, premature fading or pilling under normal conditions for one (1) year from the date of purchase.The fabric limited warranty does not apply to COM material or where there is evidence of excessive soiling,improper cleaning, abuse, or where the fabric has had a chemical treatment applied by the retail dealer orthe consumer.

E. Additional Limitations Applicable To Contract, Custom, OEM Furniture And Seating

The limited warranties described in Section B and Section D shall be further limited for contract furnitureand seating, custom furniture and seating, and OEM furniture and seating (collectively “Limited Products”),as described in this Section D. Salamander designs and builds Limited Products according to customerspecifications. Therefore, for Limited Products, Salamander only warrants against defects in materials andcraftsmanship. Notwithstanding any provision of this document to the contrary, with respect to LimitedProducts, Salamander makes no representations, warranties or claims about suitability of design orengineering, product application, product safety, or compliance with safety standards or regulations.

F. Express Limitations, Required Procedures, and Eligibility

The limitations, conditions and procedures described in this Section F are applicable to all warrantiesdescribed in this document.

1. Express Limitations
The limited warranties herein described are in lieu of any other warranty, expressed or implied, includingbut not limited to any implied warranty of merchantability or fitness for a particular purpose. These limitedwarranties do not cover damages incurred in shipment, failures caused by other products not supplied bySalamander, or failures due to accident, misuse, abuse or alteration of the product. These limitedwarranties do not cover alterations to the appearance or performance of a product due to normal wear andtear.

No warranty is provided in this document to residential users nor seating purchased from retail showroomdisplays, and Salamander expressly disclaims the applicability of the implied warranty of merchantability orfitness for a particular purpose as applied to such circumstances.

Salamander’s sole commitment under the limited warranties described in this document, and thepurchaser’s exclusive recourse to Salamander under such limited warranties, shall be for the repair, or atSalamander’s option, for the replacement of the defective part as provided herein. Notwithstanding theabove, if replacement parts for defective materials are not available, Salamander may satisfy itscommitment by providing reasonable compensation in lieu of repair or replacement. The warrantiesdescribed in this document do not constitute an agreement for Salamander to be responsible for incidentalor consequential damages, and such damages are expressly excluded from Salamander’s warrantyobligations. The above limitation may not apply in jurisdictions where, by law, incidental or consequentialdamages may not be limited.

If any product is deemed by Salamander in its reasonable discretion to be ineligible for coverage under thelimited warranties described in this document, we are happy to provide reasonable quote for the repair orrefurbishment of your furniture. Please contact us for more information.

2. Required Procedures and Eligibility

If not purchased directly from Salamander, all warranty claims must be made through the dealer fromwhich the product was purchased. The dealer or direct purchaser may contact Salamander for warrantyservice. An original sales order number/purchase order number must be provided by the dealer or directpurchaser.

Following a receipt of a warranty claim from a dealer or a direct purchaser, Salamander in its solediscretion will determine the cause and nature of any defect, the necessity and manner of repair orreplacement, and all other matters pertaining to the condition of the product.

Products for which a warranty claim is made must be given express return authorization by Salamanderprior to shipment of the product to Salamander, and Salamander may grant return authorizations in its solebut reasonable discretion. All products for which return authorization is given must be returned toSalamander, in the original carton and packing materials. Any damage incurred in a shipment not inoriginal packing shall be the responsibility of the purchaser. This warranty gives you specific legal rightsand you may also have other rights that could vary in your area.

Should a consumer be entitled to receive a repair or replacement under this warranty, Salamander will paythe cost of labor, handling and shipping to the consumer for one (1) years from the date of purchase by theoriginal purchaser. After that date, the purchaser will be responsible for these costs.

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