At Salamander, we strive to provide all of our customers with the absolute best experience possible. We value your feedback and truly appreciate the accolades. We also take your comments and suggestions into serious consideration.
Customer feedback is a critical component that continues to drive our product development and service improvements.
We would love to hear from you.
Synergy 703 Project Completed!
Duane W, Feb, 2015
When my wife and left our California home after many decades to move to a retirement community in Scottsdale, AZ, I brought with me my old stereo equipment: turntable, cassette player, CD player, tuner, and JBL Studio Monitor speakers. My wife outfitted my ‘man cave’ with good Ethan Allen furniture so I started a search for a cabinet for my equipment, but most of the things I saw were cheap or glass/chrome, etc., and not up to the other furnishings. Someone tipped me off that if I wanted top of the line I should check out Salamander Designs, which I did. I found your local dealer, Dedicated Audio here in Scottsdale and called them. A most friendly and competent salesman, Matt Wyatt, took my call and order over the phone. To save shipping expense he thought I’d like to assemble the cabinet. Normally I’d decline but the money made the decision for me.
I charged the $1,835 and waited only a couple of weeks before the two boxes arrived, weighing 200+ pounds. I’m ‘retired’ and decided that Matt’s comments of “a couple of hours to assemble” might apply to a more handy, younger man than I … and what the hell, I’m supposed to be retired so I decided to take my time. I did just that! Think two weeks.
I was impressed with the quality of the materials and the excellent and clear assembly instructions. I got to the last step and realized I didn’t have the top four bolts to secure the top piece. I called your factory rather than the dealer and talked to Joe. He couldn’t have been nicer and somehow we established that we both had a Syracuse, NY connection. Central New York folks take care of each other! Anyway, Joe said that he’d send the missing bolts via 2nd Day Air. Would you call that SERVICE? Got them and finished the job.
I normally wouldn’t take the time to write such a wordy note, but I was impressed with your “Dear Valued Customer” card that came with the bolts. I spent my working life in sales/marketing so I respect good operations when I experience them. You have an excellent distributor in Dedicated Audio and you sound like a helluva executive of a quality company.
If you ever get out to Great Scottsdale, give me a call and come by and listen to my stereo while I pour you a glass of wine and thank you and your company in person.
~ Duane W.