CUSTOMER SERVICE

We take pride in creating innovative, quality products and also offering industry-leading customer service.

 

 

Our Promise

 

It is important that you are thrilled with your Salamander product. Our team is happy to help you select the right furniture and accessories--guaranteeing that your purchase will meet your needs.

How can we help?

 

Here you will find answers to some of the most frequently asked questions about Salamander products and services. If you have additional questions that have not been covered here, please check All FAQ's or Resources and feel free to contact us

 

General FAQ's

  • Do you support sustainable manufacturing processes?

    Yes. We build for life, not a landfill. All our furniture products are made from sustainable materials that will stand the test of time. Our woods are harvested from managed forestry programs, our composite materials comply with rigorous certification and air quality standards, our furniture frames are made from energy-efficient recycled aluminum. Learn more about our committment to the environment.

  • How is Salamander furniture different from other furniture on the market?

    At Salamander we make Furniture Shaped by Your Needs.  Our highly flexible and customizable furniture solutions are intended to offer a huge number of choices in styles, materials, finishes, and performance options. By integrating such a high level of customization throughout our product line, anyone can become an active participant in creating their own unique furniture designs. Learn more about the Salamander Difference.  

  • Can any model be custom fit to my specifications? Or Can Salamander customize a product to my exact specifications?

    Most products do offer customization, it's what makes us unique. There are some limitations to what we can do so you should contact your local dealer or us directly to figure out what we can do for you.

  • What is the warranty on Salamander products?

    We take great pride in the products that we build and stand behind them with best in class warranties.   For more detailed warranty information click here

  • Where can I purchase Salamander products? Can I order directly from Salamander?

    We prefer that you go through an authorized dealer, providing there is one in your area. At a local dealer you will find an array of our products as well as knowledgeable sales staff that can help build the perfect furniture solution. If there is no local dealer in your area, you may contact us to buy directly from the factory.

  • How can I get a copy of your brochure?

    You may download a PDF version. Your local dealer should have a copy of our brochure they can give you. If you prefer, we are happy to mail you brochures.

  • Can I check the status of my order?

    You can check the status of your order online, Check Order Status or call 800-535-9910 with your name and order number. Authorized Salamander Dealers can log onto the Dealer Portal for up-to-date order details or contact their local Salamander Representative.

  • Whom should I contact if I have a problem or question about my Salamander design?

    Please contact your Salamander dealer first.  If you can't get your issue resolved that way you may contact us directly.

  • Can I request a finish sample?

    Sure. Your local dealer will have finish samples and if you don't have a nearby dealer you can order free samples from us.

  • Where are your products made?

     Our Archetype stands, Synergy System, Chameleon Collection and custom theater seating are hand built in the USA.  Our AV Basics are made in Asia.  

  • Can I order replacement hardware?

    Almost all hardware is available for replacement. Please contact us to see what is available.

  • How do I design my own furniture or Seating?

    Our “Custom Configurators” allow you to quickly and easily build your own unique pieces of furniture and home entertainment seating. These tools allow you to select the style, the configuration, and the functional features that match exactly with their desired use.